Do you ship outside the United States?
Yes. In addition to shipping to the 48 contiguous American States as well as Alaska and Hawaii, LXRandCo also ships to Canada.
How much does shipping cost?
United States: Shipping is free on all orders over $200 sent to a valid delivery address in the United States. Under $200, shipping is $9.95.
Canada: Shipping is free on all orders over $400 sent to a valid delivery address in Canada. Under $400, shipping is $15.
Please note: shipping fees are not refundable in the case of cancellation or return.
Can I pay for expedited shipping?
Unfortunately, expedited shipping is not currently available at this time. Please see our Shipping section for more information about our delivery schedule.
Where do you charge sales tax?
For orders placed within the United States sales tax is added to purchases shipped to the States of California, Florida, Georgia, Illinois, Maryland, New Jersey, New York and Pennsylvania.
For orders placed within Canada: The prices listed on LXRandCo are exclusive of tax. Federal sales tax (GST) and the relevant provincial sales tax, where applicable, will be added to your order at checkout.
When will my purchase arrive?
Shipping times and service used vary depending on the country and state of residence. Orders will typically be delivered between 5-10 business days from the time of purchase. Please note that for FedEx and UPS packages going to the USA or Canada, there can be up to 3 delivery attempts. If the delivery cannot be completed after the 3rd attempt, your package will be held at a local pickup location for a minimum of 5 business days. For extra delivery attempts or to extend the hold, please contact FedEx or UPS directly. If the package is not retrieved within the amount of days allotted, it will be returned to our warehouse and will be treated as an unauthorized return with a 15% restocking fee. If you would like to have your order re-shipped, there will be an additional $30 shipping fee.
Please note that for FedEx and UPS packages going to the USA or Canada, there can be up to 3 delivery attempts. If the delivery cannot be completed after the 3rd attempt, your package will be held at a local pickup location for 14 calendar days with UPS or 5 business days with FedEx.
If the package is not retrieved within the amount of days allotted, it will be returned to our warehouse and will be treated as an unauthorized return with a 15% restocking fee. If you would like to have your order re-shipped, there will be an additional $30 shipping fee.
Returns & Refunds
How do I return a purchase?
If you are not satisfied with an item purchased on lxrco.com, you can return it for free within 10 days from the date of delivery. Any orders that are returned without an approved RAN from one of our customer services representatives will be charged a 15% restocking fee.
What is your refund policy?
If you decide to return your purchase, you will be given a free refund. Before we can proceed with the refund, we also need 1 photo from you, showing the whole item with the orange cable attached to ensure that the item you are returning is the original one we sent.
The orange security tag must be intact and still attached when returning the product. The product must not have been worn, washed or altered in any way, and must not show any additional signs of use.
Products must be returned with all original tags, packaging and other accessories (dust bags, straps, etc.) received with the order.
Once we have received these details regarding your request, we will send you a unique Return Authorization Number (RAN) and shipping label so that you can return your item to us.
Can I exchange my purchase for another product?
No direct product exchange is available at this time.
When will I see my credit or refund?
The time it takes for a refund to appear will depend on your credit card company or bank. Typically, a refund will appear on the client's billing statement around 10 business days after the date of the refund.
For returns, refunds will only be issued upon reception of the returned item at our final shipping warehouse. Please allow up to 5 business days from the time the item arrives at our warehouse for the refund to be issued.
What does final sale mean?
Any items listed as Final Sale at checkout are not eligible for return or exchange.