If you are not satisfied with an item purchased on lxrco.com, you can return it for free within 10 days from the date of delivery. Any orders that are returned without an approved RAN from one of our customer services representatives will be charged a 15% restocking fee.
Please note that some products are final sale and not eligible for returns. Refer to the final sale section for more information.
Effective January 1, 2022, upon reception of the return label, the customer has 5 business days to proceed with the return. Any return made after 5 business days will be subject to a 15% restocking fee deducted from the final refund.
What is your refund policy?
If you decide to return your purchase, you will be given a free refund. Before we can proceed with the refund, we also need 1 photo from you, showing the whole item with the orange cable attached to ensure that the item you are returning is the original one we sent.
The orange security tag must be intact and still attached when returning the product. The product must not have been worn, washed or altered in any way, and must not show any additional signs of use.
Products must be returned with all original tags, packaging and other accessories (dust bags, straps, etc.) received with the order.
Once we have received these details regarding your request, we will send you a unique Return Authorization Number (RAN) and shipping label so that you can return your item to us.
Can I exchange my purchase for another product?
No direct product exchange is available at this time.
When will I see my credit or refund?
The time it takes for a refund to appear will depend on your credit card company or bank. Typically, a refund will appear on the client's billing statement around 10 business days after the date of the refund.
For returns, refunds will only be issued upon reception of the returned item at our final shipping warehouse. Please allow up to 5 business days from the time the item arrives at our warehouse for the refund to be issued.
What does final sale mean?
All items purchased during promotions offering 30% off and above are considered final sale, meaning no refund or returns available. Furthermore, certain specific promotions could be subject to the same final sale policy such as: BOGO deal, clearance section etc.
No refund and/or exchange will be allowed on products marked as final sale.