The condition of each item is specified by an alphabetical rating found within the product description. An overview of the ratings can be found below:

• PRISTINE - Never been used or carried
• EXCELLENT - Very good condition, there may be slight signs of wear
• VERY GOOD - Good condition, some signs of wear due to regular use
• GOOD - Fair condition, discolorations and visible wear or other marks
• FAIR - Well used, obvious signs of use such as scratches and stains

For all orders made with foreign issued cards, please contact us at 1-800-764-0521 or at support@lxrco.com to verify your billing information.

Can I order by phone?

Please fill out our online appraisal form.

If we are able to appraise the item based on the information provided, we will contact you with our price offer and details of payment.

If we need to take a closer look at the item, we will ask you to send it in for a personal appraisal. We cover all in-bound shipping costs on items that are requested for assessment.

For sellers who live in the Montreal, Canada area, you can call us at 1-800-764-0521 for an appraisal in-person at our head office.

Please read our purchase conditions below for a full list of terms and conditions.

What are the Sell Your Luxury Item conditions?

Shipping Policy: LXR provides sellers with free in-bound, FedEx ground shipping when both parties agree on an offer price. The company will not be held responsible for items that are shipped using a different provider.

Payment Options: LXR will advise seller for payment options once the item has arrived at our warehouse for verification and we are satisfied with its authenticity. Each payment might take up to a total of 3 weeks to arrive depending on the method chosen.

Damage Prevention: LXR will cover all in-bound shipping costs and provide insurance for the value of the package. The seller can only ship the item using the FedEx shipping label provided. If the seller chooses to ship the item using a different provider or not package it well, LXR will not be held responsible for compensation or insurance cover.

Item Authenticity: The seller agrees that all items submitted for sale are authentic and that they have made no intentional attempt to sell LXR counterfeit products. If the item is discovered to be counterfeit, or significantly different from the pictures provided, it will be returned to the seller after the authentication fee of $125 has been paid in full within 30 days of payment notice to the seller.

Reluxury Restart

The Program

This is reluxury – without the commitment.

Choose any of our iconic handbags to be your main squeeze for up to 6 months. Get up to 75% of your purchase price back in credit when it’s time to move on to the next.

That’s 6 months of reluxury for only 25% of its standard price – and a commitment-free closet.

How does Reluxury Restart work?

Online for a limited time only, check out our Sell Your Bag page and fill out the required details. Our expert buying team will get back to you within one business day.

We will give you a credit of up to 75% of your original purchase price, after discounts and before taxes and shipping fees. The following conditions must be met:

• Your item was purchased at LXR (in-store or online) within the last 6 months.
• Your item has to be in the same condition as when it was purchased from LXR.
• Items must include all original included items. This includes (but is not limited to) the brand dust bag, pouches, straps, lock, keys, and any other items that originally came with the purchase of the item. If items are missing, we can not guarantee maximum credit offer.
• Currently, only select* bags and wallets are eligible for the Reluxury Restart program, items with an original price of less than $345 are not eligible. Note* Please refer to brand drop-down list on the Sell your bag page for eligible brands.

What happens if I want to sell my item back, but it’s been more than 6 months since I purchased it?

Unfortunately, your item will no longer be eligible for the buy-back program. Your item, however, is still eligible for our Sell Your Bag process.

Does my LXRandCo credit expire?

All LXR credits expire 18 months from the date they are issued. LXR credits are valid online only.

Can I choose cash instead of a Reluxury credit?

Absolutely! If you choose to return your item within 6 months in the same condition in which it was purchased, we will provide you with 60% of the original “Purchase Price” in cash.

Gift Cards

LXR eGift Card Terms and Conditions:

Purchase and use of any LXR eGift Card confirms acceptance of these Terms and Conditions.

• LXR eGift Cards are only redeemable towards merchandise online at lxrco.com
• LXR eGift Cards are not refundable
• LXR eGift Cards may not be redeemed for cash or used to purchase any other eGift Cards
• No discounts can be applied towards the purchase of a LXR eGift Card
• Sales tax is applicable to merchandise purchased with a LXR eGift Card
• For LXR eGift Cards, delivery of the eGift Card to an incorrect but deliverable email address as provided by the purchaser is the responsibility of the purchaser
• LXR eGift Cards have no service fees and no expiration dates
• If you cancel or return your order and you paid using a LXR eGift Card, we'll credit the funds to the original LXR eGift Card
• LXR is not responsible for lost or stolen eGift Cards. However, if your LXR eGift Card is lost or stolen, and you have proof of purchase, we will issue a replacement, for the remaining balance shown on our records at the point of replacement card issuance
• Your eGift Card number are required for all inquiries
• To verify the remaining balance on a LXR eGift Card, please contact our Customer Care department or check your balance at check out on lxrco.com
• LXR Company reserves the right to change these Terms and Conditions from time to time at our discretion
• All boosted gift cards (amounts of $120, $240, $725 and $1300) will be reverted back to their original purchase amount on January 1, 2021.